About this Event
1717 11th Avenue South, Birmingham, AL 35233
In this in-person [MT419A] session, participants Learn and practice communication techniques for different situations, including building rapport, diffusing tension, and recovering service. This class will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and straightforward to difficult ones.
What You'll Learn
By the end of this session, you will be able to:
1) Explore the characteristics of exceptional customer service.
2) Practice influential communication techniques.
3) Practice techniques for dealing with demanding customers.
What to Expect
Participation: Level 2/3: Engage & Exchange (Medium Participation)
Description: Opportunities to exchange perspectives and deepen understanding through dialogue.
Activities: Q&A, Open Discussion, Table Talk, Flip Chart Activities
Learn More: See Participation Levels
Who Should Attend
Any UAB Staff and Faculty
NOTE: Learning & Development programs and services are provided as a benefit to UAB Staff and Faculty.
Need Assistance?
For questions or accommodation requests, please contact Learning & Development at learndev@uab.edu or call (205) 934-3359.
Event Details
As a public institution of higher education, UAB adheres to principles of Free Speech, Civil Discourse and Institutional Neutrality. Freedom of Expression and Use of UAB Facilities Policy allows members of the UAB community to hold events on campus; views expressed do not represent the university, which adheres to institutional neutrality. Events held at UAB are required to comply with all applicable state and federal laws, and participation is not limited based on impermissible criteria (e.g., age, sex, race, national origin).
See Who Is Interested
0 people are interested in this event