Explore UAB

UAB Campus Calendar UAB's Strategic Plan
Sign Up

1717 11th Avenue South, Birmingham, AL 35233

https://www.uab.edu/humanresources/home/learn-with-others/workshops
View map Free Event

Regardless of position, we must all practice some form of service. Learn and practice communication techniques for different situations including building rapport, diffusing tension and recovering service. This class will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and simple to those that are difficult. 

Key Takeaways

  • Understand the characteristics of exceptional service
  • Identify ways of building rapport
  • Implement influential communication techniques
  • Implement techniques for dealing with difficult customers

UAB Learning & Development workshops are a no-cost benefit to UAB employees.

As a public institution of higher education, UAB adheres to principles of Free Speech, Civil Discourse and Institutional Neutrality. Freedom of Expression and Use of UAB Facilities Policy allows members of the UAB community to hold events on campus; views expressed do not represent the university, which adheres to institutional neutrality. Events held at UAB are required to comply with all applicable state and federal laws, and participation is not limited based on impermissible criteria (e.g., age, gender, race, national origin, sexual orientation).


  • Ramona Collins

1 person is interested in this event