Regardless of position, we must all practice some form of service. Learn and practice communication techniques for different situations including building rapport, diffusing tension and recovering service. This class will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and simple to those that are difficult.

Key Takeaways

• Understand the characteristics of exceptional service
• Identify ways of building rapport
• Implement influential communication techniques
• Implement techniques for dealing with difficult customers

UAB Learning & Development workshops are a no-cost benefit to UAB employees.