Creating an Exceptional Service Experience

This is a past event.

Regardless of position, we must all practice some form of service. Learn and practice communication techniques for different situations including building rapport, diffusing tension and recovering service. This class will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and simple to those that are difficult.

Key Takeaways

  • Understand the characteristics of exceptional service
  • Identify ways of building rapport
  • Implement influential communication techniques
  • Implement techniques for dealing with difficult customers

UAB Learning & Development workshops are a no-cost benefit to UAB employees.

Thursday, October 31, 2019 at 1:00pm to 3:30pm

Medical Towers, 419A
1717 11th Avenue South, Birmingham, AL 35233

Event Type

Training & Development, Workshop/Educational

Topic

Career & Professional Development

Target Audience

Faculty & Staff

Website

https://www.uab.edu/humanresources/ho...

Cost

Free

Department
Learning & Development
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UAB is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable and family-friendly environment in which all faculty and staff can excel and achieve work/life balance irrespective of race, national origin, age, genetic or family medical history, gender, faith, gender identity and expression as well as sexual orientation. UAB also encourages applications from individuals with disabilities and veterans.