Regardless of position, we must all practice some form of service. Join Learning & Development to learn and practice communication techniques for different situations including building rapport, diffusing tension and recovering service. This virtual session will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and simple to those that are difficult.
Key Takeaways:
UAB Learning & Development workshops are a no-cost benefit to UAB employees.
Wednesday, June 16, 2021 at 10:00am to 11:00am
Virtual EventFree
No recent activity