Regardless of position, we must all practice some form of service. Learn and practice communication techniques for different situations including building rapport, diffusing tension and recovering service. This class will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and simple to those that are difficult.
UAB Learning & Development workshops are a no-cost benefit to UAB employees.
Thursday, December 12, 2019 at 9:00am to 11:30pm
Medical Towers, 419A
1717 11th Avenue South, Birmingham, AL 35233